moneyback
Refund Policy / Money Back GuaranteeIf you purchased a 3D model and found some error in the renders or description, we’ll try to fix the problem as soon as possible. If we cannot correct the error, we will cancel your order and you will get your money back within 72 hours from downloading the item. After your order has been processed, you will be able to download the purchased item on the Downloads page.
When we do refund:
if a 3d model doesn’t correspond to the description
if a 3d model doesn’t correspond to the renders
if a 3d model doesn’t correspond to the products information (such as textured, materials, animated, rigged, polygons and vertices count etc.)
if a 3d model was damaged
if a 3d model has missed textures
if you send a request for refund before you download a purchased 3d model
If the content of the archive does not correspond to the content declared on the site
When we do NOT do refund:
if a 3d model doesn’t contain additional formats
if the conversion is impossible to the requested format
if you are purchasing a file for conversion
if you just change your mind
if you bought an item by mistake
if you don’t want it after you’ve downloaded it
the item did not meet your expectations
Please note that this guarantee is NOT a Try Before You Buy offer! Therefore, if you are unsure about a certain product or need more information, specs, or renders please contact us before making a purchase!
Note: If a refund is granted, you are legally bound to destroy all copies of the purchased files. We require that you sign a binding document stating that you no longer have the rights to use or keep any of the purchased files.
Resolving disputes.You agree that the Administration of the site is considering your issue based on the information available and reserves the right to make a final desicion on the refund of funds.
Thank you.